Question 1

How do HR retainers work?

Accepted Answer

An HR retainer is a monthly agreement that provides ongoing access to HR expertise. You pay a fixed monthly fee and receive unlimited phone/email support, regular consultation sessions, priority response times, and discounts on additional services. It's like having an HR department on call without the full-time salary cost.

Question 2

What happens during a free consultation?

Accepted Answer

During your free 30-minute consultation, we'll discuss your current HR challenges, understand your business context, and provide initial guidance. We'll then explain how we can help and provide a clear proposal if you'd like to proceed. There's no obligation and no pressure.

Question 3

How quickly can I get an appointment?

Accepted Answer

We typically offer same-week appointments for consultations. For urgent matters like CCMA cases with tight deadlines, we prioritise scheduling and can often accommodate you within 24-48 hours.

Question 4

Do you offer virtual consultations?

Accepted Answer

Yes, we offer consultations via video call (Zoom, Teams, or Google Meet) as well as phone calls. This allows us to serve clients throughout South Africa efficiently, regardless of location.

Question 5

What should I prepare before my consultation?

Accepted Answer

Having relevant documents ready helps us provide better advice. This might include employment contracts, any correspondence related to your issue, company policies, or CCMA referral forms if applicable. However, don't let preparation delay you—we can work with whatever information you have.

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